General Questions
1. What is DICK’S Sporting Goods?
DICK’S Sporting Goods is a premier destination for sports gear, apparel, footwear, and accessories. We offer top-quality products from the most trusted brands to support athletes and active lifestyles of all kinds.
2. How can I find a DICK’S Sporting Goods store near me?
To locate the nearest store, simply use our Store Locator tool at www.dickssportinggoods.com/stores.
3. What are your store hours?
Store hours may differ depending on the location. To view the most accurate information, please check the hours for your local store using our Store Locator tool.
4. How do I get in touch with customer service?
Our customer support team is here to help. You can contact us through:
- Phone: [Customer Service Contact Number]
- Email: [Customer Service Email Address]
- Live Chat: Accessible via our official website
Online Shopping & Orders
5. How do I place an order online?
To place an order, visit www.dickssportinggoods.com, explore our wide selection of products, add your chosen items to the cart, and complete your purchase at checkout.
6. Can I change or cancel my order after it’s been placed?
Because orders are processed quickly, changes or cancellations might not be possible after confirmation. If you need assistance, contact our customer service team as soon as possible.
7. What forms of payment do you accept?
We accept a variety of payment options, including Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and DICK’S Sporting Goods gift cards.
8. How do I track my order status?
Once your order is placed, you’ll receive a confirmation email with a tracking number. You can also log into your account and view the status under the “Order History” section on our website.
Shipping & Delivery
9. What shipping options are available?
We provide multiple shipping choices, including Standard, Expedited, and Express Delivery. Free shipping may be offered on qualifying orders that meet the minimum purchase requirement.
10. How long does delivery take?
Delivery times depend on the shipping method you select and your location. An estimated delivery date will be displayed during the checkout process.
11. Do you offer international shipping?
At this time, we ship only within the United States, including Puerto Rico and Washington, D.C.
12. Can I update my shipping address after placing an order?
Shipping address changes may not be possible once your order is confirmed. If you need to make a change, please contact our customer service team as soon as possible for assistance.
Returns & Exchanges
13. What is your return policy?
Most items are eligible for return within 60 days of purchase when accompanied by a receipt for a full refund. Some exclusions may apply based on product type or condition.
14. Can I return a product without a receipt?
Yes, returns without a receipt may be accepted for store credit, typically based on the item’s lowest selling price. Valid ID may be required.
15. How do I return an online purchase?
You can return items purchased online either by mail or at any DICK’S Sporting Goods store. For full return instructions, please visit our Returns & Exchanges page on the website.
16. When will I receive my refund?
Refunds are generally processed within 5 to 7 business days after the returned item is received and inspected. Timing may vary depending on your payment method.
Rewards Program
17. What is the DICK’S Sporting Goods Rewards Program?
The Rewards Program is a free loyalty program that lets you earn points on every qualifying purchase. These points can be redeemed for reward certificates to save on future purchases.
18. How do I join the Rewards Program?
Enrollment is easy and free. You can sign up online at www.dickssportinggoods.com/rewards or register in person at any DICK’S Sporting Goods store.
19. How do I earn and use reward points?
- You earn 1 point for every $1 spent on qualifying purchases.
- Once you reach 300 points, you’ll receive a $10 reward certificate.
- These certificates can be redeemed both online and in-store for future purchases.
20. Do my points expire?
Yes, reward points are valid for 12 months from the date they’re earned. Be sure to use them before they expire.
Gift Cards & Promotions
21. Can I buy a gift card?
Yes, you can purchase gift cards both online and in-store. Choose from physical gift cards or convenient e-gift cards delivered via email.
22. Can I use a gift card for online purchases?
Absolutely! Just enter your gift card number and PIN during the checkout process on our website.
23. How do I check my gift card balance?
To check your balance, visit www.dickssportinggoods.com/giftcards or contact our customer service team.
24. Are military or student discounts available?
Yes, we occasionally offer military and student discounts. Visit our Promotions & Offers page to view the latest available deals.
In-Store Services
25. Do you offer price matching?
Yes, we offer price matching for identical items sold by competitors. Certain restrictions and exclusions may apply ask a store associate for full details.
26. Are professional services like repairs available?
Yes, we provide a range of in-store services, including bike repairs, golf club fittings, and more. Visit our website or speak to an associate to learn more about the services offered at your local store.
27. Can I test equipment in-store before buying?
Absolutely! Many of our locations feature demo zones where you can try out products such as golf clubs, treadmills, and baseball bats.
28. Do you offer curbside pickup?
Yes! For added convenience, you can place your order online and choose curbside pickup at checkout. Just pull up and we’ll bring your order right to your car.
Need More Help?
Still have questions? Our customer support team is ready to assist you with anything you need. Don’t hesitate to reach out; we’re here to help!
- Phone: [Customer Service Contact Number]
- Email: [Customer Service Email Address]
- Live Chat: Available directly on our website
Thank you for choosing DICK’S Sporting Goods; we appreciate your business!
For More Information, Visit www.Dicks.com/Feedback